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Hi Clare,
Welcome to Microsoft Community. https://parsbrown845.weebly.com/blog/canon-ip2700-printer-driver-free-download-xp.
From the provided information, I understand that you are unable to connect Bluetooth mouse. https://treetunes655.weebly.com/blog/anaconda-36-download-mac. We need some more information to assist you in a better way.
1.Did you check using other Bluetooth devices?
2.Did you try with different Bluetooth device apart from mouse?
3.Have you updated the Bluetooth drivers?
4.Are you able to see Bluetooth mouse in Device Manager when you try to connect?
5.What is the make and model of the Bluetooth mouse and the computer?
6.Do you get any error message when you connect the mouse?
This might be an issue with the drivers (as both Bluetooth mousses didn’t work) or if the device is not installed properly or because of few settings. Let’s try few methods and check if these methods help in resolving the issue.
Method 1: Run Hardware troubleshooter as it will help in resolving the issues with hardware and resolve any simple issues found. Deleting pages in adobe acrobat for mac.
a.Connect the devices to the computer.
b.Press Windows + W key on the keyboard.
c.Type troubleshooting in the search tab and press Enter.
d.Click View all on left panel.
e.Click Hardware and devices, new window will popup.
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f.Follow the on screen instructions.
Method 2: Allow Bluetooth devices to connect to this computer.
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c.Click on Hardware and Sound.
e.Click on Options tab.
f.Make sure the “Allow Bluetooth devices to connect to this computer” check box is selected.
Method 3: Check if the Bluetooth service is running.
a.Press Windows Key + R, type services.msc, press ENTER.
https://renewwinning493.weebly.com/blog/optimize-mac-for-gaming. b.Search for Bluetooth support service.
c.Check if it is started, if not Right click on the service and click on Start.
Method 4: Reinstall the Bluetooth drivers.
a.Press Windows + X, click Device Manager.
b.Expand Bluetooth Radios.
c.Right click on the Adapter’s name and click Uninstall. Download canon lbp 2900 printer driver for windows 7.
d.Please download and install the drivers from the computer manufacturer’s website.
You may refer to the link for additional information.
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device#section_4
http://windows.microsoft.com/en-us/windows-8/install-view-manage-devices-printers
Hope this helps. If the issue persists with Bluetooth mouse, please get back to us. We are here to assist you.